How can we help?

Shops are set up by Velon Innovations: there's no self sign-up yet. Get in touch through the Get started page and the team creates your account and your shop, then sends you your sign-in details.

You run your shop from the merchant portal in your browser, or from the Anantak Merchant app on your phone. Anantak POS rings up sales at the counter, and Anantak Track is the app your drivers use for deliveries.

Shop owners and admins invite team members from the merchant portal and give each one a role: owner, admin, manager or staff. The role decides what they can see and change; for example, only owners and admins can open Reports.

Every shop gets a free address on anantak.co straight away. You can connect your own domain later.

Yes. Use your phone number and password, or your email and password. You can type a Cambodian number with or without +855 or the leading zero; it's recognised either way.

Choose "Forgot password" on the sign-in screen. If your account has a phone number, we can send you a code by SMS to set a new password.

Codes are 6 digits and work for 5 minutes. After 3 wrong tries, ask for a new code.

Each app keeps its own sign-in on your device, so signing in to Anantak Merchant doesn't sign you in to Anantak POS. Use the same email or phone number and password in each.

Online, through ABA PayWay, including KHQR. Cash on delivery for storefront orders. Cash at the counter with Anantak POS. And at the door, your driver can collect cash or show a KHQR code.

You'll need an ABA PayWay merchant account. Velon Innovations connects it to your shop for you; email us to get it set up.

As soon as ABA confirms the payment. Until then there's no order, so you never ship something that wasn't paid for. If a payment arrives after the customer's checkout has closed, it's refunded automatically.

Yes, when dual currency is switched on for your shop. Customers can then choose USD or KHR at checkout. Prices are kept in US dollars and converted at a fixed rate of 4,100 riel to the dollar. Velon Innovations switches this on for you.

Yes. Phone verification at checkout is a per-shop setting: customers who aren't signed in confirm their number with a code before placing an order. Velon Innovations switches it on for you.

Every order has a PDF invoice you can download from its page in the merchant portal. Customers get it with their order confirmation email, and customers with an account can download it from their order history.

Add your tax ID and business registration number in your shop's settings. They appear in the invoice header.

Owners and admins. Reports cover any range of up to a year, always in Phnom Penh time, and can be exported as CSV files.

Yes. In the merchant portal, open Settings → Integrations and connect a Telegram group. You get a code to send to our bot in the group; it works for 10 minutes.

When you publish a delivery route, each customer gets an email with a tracking link, and a text message too if you have their phone number. The link shows their order and how many stops are ahead of theirs.

30 days.

Only while the driver is heading to that customer. The driver's position is never shown on the way to other customers.

Every order on a route must be fulfilled (packed and ready) first. The route editor tells you which ones aren't.

Yes. Owners and admins add it in Settings → Custom domains, then add the DNS records shown at their domain provider. The certificate is issued automatically.

DNS changes can take a few hours to spread. Check that the CNAME and both TXT records match exactly, then click Refresh. If it shows Failed, remove the domain and add it again.

No. A domain can be connected to one shop only.

A checkout link, with a QR code, that already holds the items and any discount. Send it in any chat and your customer only has to pay.

A personal link is used once, by one customer, and can include their name, phone and address. A shareable link can be used many times, for promotions, and can't include anyone's details.

Yes: regenerate it. It gets a new address and a fresh count, with the same items and discount. The old address stops working.