Sell in chat with an Express link

An Express link opens a ready-made checkout on your storefront. The items, quantities and any discount are already filled in, so your customer only has to pay. It’s the quickest way to close a sale that started in a chat.

Each time someone opens the link, they get their own fresh cart, and the link’s limits are checked every time.

Personal or shareable?

When you create a link, choose how it can be used:

• Personal: used once, by one customer. You can fill in their name, phone, email and delivery address, so checkout takes them seconds.
• Shareable: used many times, up to a limit you set or with no limit. Use it for a promotion you post publicly, like “20% off this bundle”. Shareable links can’t carry a customer’s details, so one shopper’s information is never shown to another.

Create a link

1. In the merchant portal, open Express orders.
2. Add the products and quantities.
3. Optionally add a discount.
4. Choose Personal or Shareable. For a shareable link, set the total number of uses and, if you like, a limit per customer.
5. Optionally set when the link expires.
6. Save, then copy the link or use its QR code.

Send the link in any chat, or print the QR code for your counter or a flyer.

Following up

Each link shows how many times it has been used. When a customer pays, the order carries the link’s code, so you can see which link the sale came from.

A link stops working when it reaches its limit, when it expires, or when you revoke it. Regenerate gives it a new address and resets its use count, keeping the same items and discount. The old address stops working.

Good to know

• Limits count customers who reached checkout, not paid orders. To cap a promotion at a number of paid orders, set a usage limit on the discount itself. Both limits apply, and whichever runs out first stops the link.
• The per-customer limit is best effort for customers who aren’t signed in: someone who clears their browser can use the link again. For valuable promotions, check the orders by hand.
• Opening a link replaces whatever the customer already had in their cart.
• The QR code is only available while a link is active.